Printcraft Apparel Sdn. Bhd. (“we”, “our”, “us”) is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website or engage with our services.

1. Information We Collect

We may collect and process the following personal data:

  • Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
  • Order and Transaction Data: Details of the products you purchase, payment details (processed securely through third-party payment gateways), and order history.
  • Technical Data: IP address, browser type, operating system, referring URLs, pages viewed, and site interaction data, collected via cookies and analytics tools to improve our website functionality.
  • Communication Data: Records of your correspondence with us via email, contact forms, or social media.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders, including shipping and delivery.
  • To communicate with you regarding your orders, enquiries, or service requests.
  • To personalise your shopping experience on our website.
  • To send updates, newsletters, or marketing communications if you have opted in (you may unsubscribe at any time).
  • To improve our website, products, and services using analytics and feedback.
  • To comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Such as delivery partners, payment processors, and IT service providers who help operate our business, under strict confidentiality agreements.
  • Legal Requirements: If required by law or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity under the same privacy safeguards.

4. Data Retention

We retain your personal data only as long as necessary for the purposes stated above or as required by law. Transactional and financial records may be kept longer for compliance and accounting purposes.

5. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration, including:

  • Secure server environments.
  • Encryption of sensitive data where applicable.
  • Limited access controls within our organisation.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Restrict or object to certain processing activities.
  • Request a copy of your data in a portable format.

To exercise your rights, please contact us at printcraft_apparel@outlook.com.

7. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analyse user behaviour. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your browsing experience on our website.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post updates on this page with the revised date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Printcraft Apparel Sdn. Bhd.
No. 63 (Level 2), Jalan SS2/64, SS2, 47300 Petaling Jaya, Selangor, Malaysia
+6017 545 1061
printcraft_apparel@outlook.com